CUSTOMER POLICIES
Returns, Refunds & Cancellations
Because most items are printed or created for a specific customer, special return rules apply.
Last updated August 22, 2026
Custom items are final sale
Custom, personalized and made-to-order transfers or apparel cannot be returned or exchanged for a change of mind, incorrect size or color selection, customer-provided spelling, or an approved design choice.
Cancellations
Cancellation requests must be emailed within 2 hours of purchase. An order cannot be cancelled after design work, printing or production has started. Approved design work and rush fees are nonrefundable once work begins.
Proof approval
Customers must carefully review names, dates, spelling, colors, placement and sizing before approving a proof. Production begins after approval, and the approved proof controls the finished design.
Damaged, defective or incorrect orders
Email us within 7 calendar days of delivery with the order number and clear photographs of the item and packaging. When we confirm that we made an error or the product arrived defective, we may replace the item, reprint it or issue an appropriate refund.
Refund timing
Approved refunds are returned to the original payment method. Bank and card processing times vary. Original shipping charges are not refundable unless the order was incorrect due to our error.